Privacy Policy

 Last updated June 25, 2025

This Privacy Policy (the “Policy”) outlines how Cleveland Roofing Pros (“we,” “our,” or “us”) collects, uses, and protects information obtained through your use of our website – https://www.allclevelandroofingpros.com/ (the “Website”) and any quote requests submitted through it. This Policy governs only the information collected via the Website and explains:

• What personal data is collected, how it is used, and who it may be disclosed to
  
  
• What options are available regarding the use of your information
  
  
• The measures taken to safeguard your data
  
  
• How to correct, modify, or delete your information
  
  

Information We Collect and How We Use It
We only gather information you voluntarily provide through the Website’s required form fields. This typically includes your name, phone number, email address, and service request details.

Your information is used solely to address your inquiry. We do not sell your information, but it may be shared with third parties when necessary to fulfill your request. Specifically, the information you submit may be forwarded to our Premier Partners, as defined in our Terms of Service. Our Premier Partners may, in turn, share your details with their team members, contractors, service affiliates, or others involved in your requested service.

We may contact you via email regarding updates, promotions, or changes to our services or policies—unless you opt out.

Managing Your Personal Information
You have full control over your data and can make the following requests by contacting us at [email protected]:

• Review the data we have about you
  
  
• Request corrections to inaccurate data
  
  
• Ask us to delete your information
  
  
• Raise any concerns regarding the use of your data
  
  

Our Data Protection Practices
We implement both online and offline security protocols to safeguard your data. Sensitive details, like credit card information, are encrypted during transmission. You can verify this by checking for a lock icon or “https” in your browser’s address bar.

Internally, access to personal data is restricted to staff members who need the information to perform tasks such as providing customer support or service estimates. All data is stored on secure servers.

If you believe we are not complying with this Policy, please contact us at [email protected].

Notice to California Residents – Your Privacy Rights
Under the California Consumer Privacy Act (“CCPA”), California residents (“Consumers”) are granted specific rights related to their personal information (PI). The following section outlines what we collect, how it’s used, and how these rights can be exercised.

Types of Personal Data We Gather
We may collect the following categories of PI through the Website:

• Basic Identifiers: First and last name, email, phone number, street address
  
  
• Technical Identifiers: IP address and browser/device data
  
  

Sources of Personal Information
Your PI may come from:

• Information you provide directly via contact forms, calls, or emails
  
  
• Reviews or public feedback posted to our Website
  
  
• Premier Partners, vendors, or service providers
  
  
• Publicly available social media accounts (e.g., LinkedIn)
  
  
• Your Website usage (form submissions or browser-disclosed data)
  
  

Purposes for Collecting Your Information
We collect and use PI for the following reasons:

• To respond to your service request (e.g., quote or estimate)
  
  
• To communicate updates about our services or offerings
  
  
• To analyze and improve our Website, services, and customer interactions
  
  
• To ensure security, prevent misuse, and manage data integrity
  
  
• To comply with applicable laws, including the CCPA
  
  

How Long We Keep Your Information
We retain PI only as long as necessary, considering:

• The type and sensitivity of the data
  
  
• The potential risk of unauthorized use
  
  
• The reason for collecting the data
  
  
• Legal requirements
  
  

Who May Receive Your Information
We may share PI with:

• Service providers assisting in service delivery
  
  
• Premier Partners and their teams
  
  
• Company affiliates or related entities
  
  
• Contractors authorized by you or your representative
  
  
• Auditors, attorneys, or compliance consultants
  
  
• Regulatory or government bodies, when legally required
  
  

Your Rights Under the CCPA
As a Consumer under the CCPA, you have the following rights regarding your PI:

• Right to Be Informed: You are entitled to know what types of PI are collected and for what purpose.
  
  
• Right to Access: You may request disclosure of:
  
  
  • Categories of PI collected
    
    
  • Sources of the information
    
    
  • Third parties with whom the data is shared
    
    
  • Purpose for collecting the data
    
    
  • Specific information collected about you
    
    
• Right to Delete: You can request that we delete your PI, subject to certain legal or operational exceptions.
  
  
• Right to Equal Service: Exercising your privacy rights will not result in discriminatory treatment.
  
  
• Right to Opt-Out: While we do not sell your PI, the CCPA entitles you to opt out of the sale or sharing of your data.
  
  

Submitting a Privacy Request
To exercise your rights, please email us at [email protected]. Include your full name, phone number, and the date of your original request in the subject line. We will verify your identity and respond within 20 business days, including identifying any Premier Partners who received your information.

Using an Authorized Agent
You may designate an authorized agent to submit a request on your behalf. Written verification of their authority will be required before your request is processed.

Business Information
Business Name: Cleveland Roofing Pros
Location: Cleveland, OH
Service Type: Residential Roofing Services
Phone Number: 216-293-8705
Hours of Operation: Monday – Sunday, 08:00 AM – 08:00 PM